Refund policy

📦 Return & Refund Policy – SHOPYOGA

At SHOPYOGA, your satisfaction is our top priority. That’s why we offer a 30-day return window — you have 30 days from the delivery date to request a return.

✅ Return Eligibility

To qualify for a return:

  • Item must be unused and in original condition

  • Must include all original tags and packaging

  • Proof of purchase (order confirmation or receipt) is required

📧 To start a return, email us at: support@shopyoga.com

Please do not send any items back without contacting us first. Unauthorized returns will not be accepted.

Once your return is approved, you’ll receive:

  • A prepaid shipping label

  • Clear instructions for returning your item

📦 Return Address:
[Insert return address here]

❗ Damaged, Defective, or Wrong Item?

Received something broken or incorrect? Let us know immediately after delivery and we’ll resolve it quickly—either by replacing or refunding the item.

🚫 Items Not Eligible for Return

The following items cannot be returned:

  • Perishable goods (e.g. food, flowers)

  • Personalized or custom-made items

  • Beauty & personal care items (for hygiene reasons)

  • Hazardous materials or flammable products

  • Gift cards and final sale items

Not sure if your item is returnable? Contact us and we’ll be happy to help.

🔄 Exchanges

Need another size or color?
Simply return the original item and place a new order after your return is approved.

🇪🇺 For EU Customers

If you're based in the European Union, you have the right to return or cancel your order within 14 days—no questions asked.

Returned items must still meet our standard return conditions (unused, with tags, in original packaging).

💰 Refunds

After receiving and inspecting your returned item, we’ll notify you about the refund status.
If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to process the refund.

❓ Still waiting? If more than 15 business days have passed since approval, please contact us at:
📧 support@shopyoga.com